Every season we hear the same comments. Our customer need and deserve the best customer service and quick response.
Here is the truth about quick response during the heat of the summer: Maintenance is key! HVAC companies offer homeowners and businesses yearly contracts for service and tune-ups. If you take care of your investment the chance of breakdowns are greatly reduced. Just as you take your vehicles into the automotive shop to be serviced for an oil change and filter changed, you need to do the same for your home equipment. Many of the calls we head out to during the start of the warm season are from homeowners who have not had their systems tuned-up. Now homeowners are spending more money than they would have spent if they have regular yearly maintenance on their heating and cooling systems. Yes it’s difficult to schedule your time but we make it convenient for you, we will take care of your system while you carry on with your busy schedules.
Once you are a contract customer you have joined the HVAC club membership, if should you encounter any issues starting up your a/c system for the summer months our response time to your home or business takes presence over those who do not have a contract. You become our priority and we get out to service you quicker! This does not mean HVAC companies will not assist or respond to those who do not have a contact; it simply means we get to you first.As you can image on any HOT and HUMID day, we all turn on our air conditioning, if we all have issues starting up our systems we not must take a ticket or wait in line to be serviced. No one likes to wait especially when it’s hot and we need to be comfortable. We strive to help all customers and satisfied their needs, keep in mind Maintenance is key, take care of your investment so it is running correctly when you and your family need to be comfortable!